Welcome to our staff development training section, here you’ll find our courses which are aimed at improving and developing your staff skills.
Introduction to Management
This training is designed to introduce individuals to the many facets of management in order to develop their skills for a management role.
This course includes:
What is management?
Management styles
Conflict management and assertiveness
Appraisal/supervision
Budgets
Time Management
We’ll look at how people manage their time and develop good practice together improving productivity.
This course covers:
What is management?
Different methods
Why we need to look at time management?
Time management system
Time management tips
Skills required for effective time management
Managing meetings
People Management
We’ll work with your staff to help them develop their skills and to work as part of a team.
Supervision & Appraisal
In this training we look at various models and if required we will help you develop your own.
This course covers:
What is supervision?
Why is supervision necessary?
Positive and negative experiences of supervision
Effective supervision
What is appraisal?
Why are appraisals necessary?
Positive and negative experiences of appraisals
Effective appraisals
Company policy
Customer Care
Our customer care training looks at both how you deal and interact with your customers on a daily regular basis and also how to deal with complaints in order to complete the customer experience.
This course covers:
What is customer care/service?
Treat people with respect and dignity
Telephone manner
Understand the customer journey
Professional image and perception
Effective communication
Problem solving
Interpersonal skills
Other courses we cover are:
People Management
Stress Management
Goal setting
Any course you require which are not listed above then please contact and we will be happy to discuss with you.
Assertiveness
During our assertiveness training we help you and your staff develops appropriate communication skills in order to negotiate positive outcomes.
Goal Setting
Our goal setting course helps develop goal setting skills to enable individuals to achieve their goals in a structured way.